Troubleshooting PayPal payments

Payment with PayPal Account

Error:

We’re sorry, but we can’t send your payment right now. Return to merchant and try a different payment method.

Why this problem occurs:

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Reason #1: This error usually comes when you are using shared IP address or Proxy or VPN.

Possible Solution: You may have security problem with your PayPal, so, don’t keep changing your IP address, If you have a phone try to verify it. You can send to self as gift or a small payment.

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Reason #2: This is also because your PayPal account is new or you are sending payment after a very long period (or, making first time international payment).

Possible Solution: Is your PayPal verified? If yes, try to setup the security question and solve it, You should be able to send payment after that. Also, You only have to open your PayPal account from a Google chrome incognito window and then PayPal let you pay normally (We mean please clear cache and cookies of your browser.)

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Reason #3: Sometimes, it appears because of your irregular location. For ex. You are a Canadian citizen; and, you are doing this payment in United States. Just because of another country, it has probably triggered PayPal security and they have stopped payment as they suspect a person in another country is trying to use your account.

Possible Solution: (Applicable to all above mentioned Reasons) Leave your PayPal Idle for 48-96 Hours. Do not try to send or receive funds in that PayPal account during this period. Once 48-96 hours passed, try to make payment. This type of error will come again for 4 to 5 times more and will be removed after frequent usage of this PayPal account. You may also try to remove your card and add it back again.

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It is always preferred to contact PayPal customer support; they might suggest you exact problem and can help you better to resolve the same.

This problem is very frequent with PayPal. You can check related support discussions at PayPal Community.

https://www.paypal-community.com/t5/About-Payments/We-re-sorry-but-we-can-t-send-your-payment-right-now/td-p/772473

https://www.paypal-community.com/t5/About-Payments/We-re-sorry-but-we-can-t-send-your-payment-right-now-POSSIBLE/m-p/771429#M17266

https://www.paypal-community.com/t5/About-Payments/We-re-sorry-but-we-can-t-send-your-payment-right-now/td-p/727451?profile.language=en

https://www.paypal-community.com/t5/About-Payments/We-re-sorry-but-we-can-t-send-your-payment-right-now/td-p/772473/page/2

https://www.paypal-community.com/t5/Buying-with-PayPal/Problem-with-a-payment/td-p/903023?profile.language=en-gb

https://www.paypal-community.com/t5/Buying-with-PayPal/error-quot-Return-to-merchant-and-try-a-different-payment-method/td-p/560260/page/9?profile.language=en-gb

 

Payment with Credit Card without PayPal Account

PayPal is not accepting my credit card

Possible Solution: Please double check the data you entered at PayPal’s form. If everything is correct, chances are that you actually do own a PayPal account and that your credit card is associated with that PayPal account. If this is the case, then you will only be able to pay with that card by logging into your PayPal account. If this is too much trouble, then just try paying with a different credit card.

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